Frequently Asked Questions
Everything you need to know about your Vibriance journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 365-day 'Bottom of the Jar' guarantee. If you are not completely satisfied with your results, you can return the product for a full refund, even if the bottle is empty.
Are Vibriance products suitable for sensitive skin?
Yes, our formulas are designed to be gentle yet effective. We prioritize high-quality ingredients that nourish the skin without causing irritation, though we always recommend a patch test first.
Do you test on animals?
No, Vibriance is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients.
How should I store my skincare products?
To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and modern digital wallets for a secure checkout.